Refund policy
In accordance with EU and German Consumer Protection Laws, you have the right to return your order within 14 days of receiving it, without giving any reason.
✅ Eligible for Return:
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Items must be unused, undamaged, and in original packaging.
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Proof of purchase (invoice) must be provided.
❌ Not Eligible:
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Products damaged by misuse
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Sale or clearance items
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Customized or hygiene-related products
Return Process:
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Contact us at en.star.mobileshop.de@gmail.com within 14 days of delivery.
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You will receive return instructions.
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Once your return is received and inspected, refunds are processed within 7–10 working days.
Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.